SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendy bags (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendy-bags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it :-) It has a little smell, but I'm sure it will go away. From all the shops I ordered from the same time, you were the only one who told me about the Chinese holidays, so I didn't have to worry about the delay, thank you. I like the amulet too, thanks. :-)
A good bag for every day, roomy, high-quality.
I liked the bag, fast delivery
Amazing !!! very very happy !! thank you very much I am so surprise about the hight quality ! Thank you fot the give ! your are the best store
Quality is chic. Bag really liked! The description corresponds to the product. No smell. Delivery 6 days to russia.
My wife liked it.
Thank you very much. Everything's great. Bag as in the description. Delivery is very fast. Thank you for the gifts.
Purchase satisfied, thank you!
Delivery 24 days. Corresponds to the description. The quality is excellent, everything is super-looks cool and expensive. This is the second order of bags from this store. For such money it is better not to find, do not even look in other places, besides in this store a choice for every taste. The seller even put the hang of happiness-thanks to him!
Bag super, very beautiful. Order from moscow to crimea for 3 days. Bag of very good quality, unpleasant smell does not have, stitched well. The store immediately contacted, everything is very fast. Well done, thank you very much!
Very good bag, many pockets, comfortable. What you need. Thanks to the store for the gifts!
The bag is good. Looks expensive. Roomy, 2 departments, a partition with a zipper (+ another department) the product is happy! Thank you to the store.
laba ērta soma
Delivery one and a half months, the bag is good, thanks to the store now gift. There is no smell, the threads do not stick out anywhere, as for me lightning yellow a little cheaper, but work well.
the color i ordered was sold out, but store refunded money without any problems. can recommend.
Brought home. Good, big bag. Thank you store! Prosperity!!!
OK
Fast delivery, again excellent quality. Thanks. I order not for the first time and I always remain very happy with the bags. I recommend to all this merchant and manufacturer. The bag is excellent - big enough to fit a lot, the quality of the furniture is excellent.
Great quality. Love my new purse
The amount is good, everything is qualitative, but there was bolgo